ATLANTA ~ UPS, a leading logistics company, has announced ways it is strengthening its network capabilities and enhancing employee experience through automation. The company is leveraging technology to reduce repetitive tasks and physical stress while promoting safety for its employees. It is also improving package flow and overall efficiency of the UPS network.

Carol Tomé, chief executive officer at UPS, said "We continuously look for ways to leverage technology to improve our employee experience and increase efficiency. This is how we build a better and bolder UPS that will continue to be customer-first, people-led and innovation-driven for years to come."

UPS has been using digital and automation technologies for some time now, but with advancements in AI, the company has made several improvements in its operations targeting specific processes that can be repetitive and physically demanding such as pick-and-place, loading and unloading, and moving irregular-sized shipments.

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The company is using pick-and-place technologies powered by Dexterity, Fortna and Plus One Robotics to help employees sort small packages – a role that requires repetitive tasks and can be inconsistent as it flexes with customer demands. This technology will make these jobs easier, safer and offer a better overall experience for UPS employees.

UPS is also using Pickle Robot's unloading technologies to ease the challenging job of unloading trailers, making the role less physically demanding for employees while delivering better package care and reliability for customers. Autonomous guided vehicles (AGV) powered by Dane, Geek+, Locus Robotics, Crown and Toyota-Raymond are being used to simplify demanding jobs by more safely moving small packages or irregular-sized shipments through UPS facilities.

The company is also leveraging digital technologies such as Delivery Photo and Delivery Defense to ensure the safety of every delivery around the world by decreasing fraud for customers.

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Bala Subramanian, executive vice president and chief digital and technology officer at UPS added "In providing industry-leading livelihoods for our people, we are now also using technology, innovation and automation to provide for their well-being. UPSers will always be our differentiator even as we optimize our network through technology."

These innovations are being used in select UPS facilities across the U.S., helping them execute their strategic plan while providing industry-leading service to its customers with one of the most efficient globally integrated networks in the industry. Innovation has been a cornerstone of UPS's business strategy since its founding in 1907; this year 57 percent of packages processed through the UPS network went through automated facilities powered by sorting processing data capture technologies. The company continues to embrace cutting edge transformative technologies that advance its business as well as the logistics industry at large.
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